RETURNS
We are so sorry it didn’t quite work for you! If you are not completely happy, you have 14 working days to return your item from the date it was received. If your item was on sale, please send the parcel back within 7 working days. Please do not send back used items. Make sure products are in their original condition with labels still attached.
Please note that you must cover the cost of the return shipment.
We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit. We recommend you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. Please retain proof of sending, just in case goods do not arrive. We will not accept items or accept liability for items that are returned in inadequate protective packaging by an uninsured or unrecorded transit service, or that go missing without proof of postage.
All SALE stock bought in the shop is non-refundable and non exchangeable as stated on our store receipt.
EXCHANGES
There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
If you wish to exchange an item, you can do so by emailing us at info@luxurybubble.co.uk or by writing to us at Luxury Bubble, 60 High Street, Fordingbridge HANTS SP6 1AX with your exchange requirements and then follow the returns policy above.
When we have received the original item in good order, we will send out the replacement garment.
FAULTY GOODS
Should you receive an item that is not in perfect condition, please contact us immediately. Goods are faulty if they are received by you in a damaged state, or where a manufacturing fault occurs within six months of purchase.
Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.
COLOURS
Computer monitors vary, therefore we cannot guarantee that your monitor’s display of any colour will be completely accurate.
